Terms of Service

1. Acceptance of Terms

By accessing or using the Culixur platform (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Platform. These Terms apply to all members, chefs, and visitors.

These Terms should be read alongside our Privacy Policy and Cookie Policy, which form part of our overall agreement with you.

2. Eligibility

• You must be at least 18 years of age to use the Platform
• Access as a member requires a valid invitation issued by Culixur or an existing member
• You must provide accurate, current, and complete information during registration and maintain it up to date
• One account per individual. Accounts are non-transferable.
• Culixur reserves the right to refuse, suspend, or terminate access at its sole discretion

3. Membership Tiers & Billing

Membership Plans

Culixur offers tiered membership plans (Standard, Culixur, and Elite), each with different service allocations and privileges. Current pricing is displayed during the membership application and upgrade flows.

Billing

• Membership fees are billed monthly on a recurring basis via Stripe
• Billing begins on the date your membership is activated
• All fees are stated in US Dollars (USD) and are inclusive of applicable taxes unless stated otherwise
• Failed payments may result in temporary suspension of booking privileges pending resolution

Upgrades & Downgrades

• Tier upgrades take effect immediately; you will be charged the pro-rated difference for the current billing period
• Tier downgrades take effect at the start of the next billing cycle
• Membership cancellation takes effect at the end of the current billing period. No partial-month refunds are issued for cancellations.

4. Booking Process

1. Submit a booking request specifying service type, date, time, guest count, location, and dietary requirements
2. Culixur will assign a suitable culinary team within the timeframes indicated at booking
3. Booking confirmation is sent once a chef team is assigned
4. The Lead Chef will confirm a meeting point and arrival details no later than 24 hours before service
5. A pre-service checklist is completed by the culinary team on the day of service

Culixur does not guarantee the assignment of a specific named chef for any booking. Chef assignments are made based on availability, certification, and AI-assisted compatibility matching.

5. Cancellation & Refund Policy

Cancellations are processed based on the time elapsed between the cancellation request and the scheduled service start time:

Refunds are processed to the original payment method within 5–10 business days. Culixur may, at its discretion, offer a service credit in lieu of a monetary refund.

If a service is cancelled by Culixur due to unforeseen circumstances on our end, a full refund will be issued and we will endeavour to rebook at the earliest available date.

6. Member Responsibilities

• Provide accurate and complete dietary, allergen, and accessibility information for all guests
• Ensure safe and accessible premises are available for the culinary team on the day of service
• Treat all Culixur culinary professionals with dignity and respect
• Ensure all guests present are 18+ when alcohol service is included in the booking
• Not record or live-stream any Culixur service without the prior written consent of the assigned chef team
• Not share account credentials or grant access to uninvited individuals
• Report any concerns or service issues promptly via the Platform or concierge channel

7. Prohibited Conduct

The following are strictly prohibited and may result in immediate termination of membership:

• Harassment, abuse, or threatening behaviour toward any Culixur professional or staff member
• Attempting to engage or hire Culixur chefs directly, bypassing the Platform
• Sharing, selling, or transferring your membership or invitations
• Providing false information to obtain services or refunds
• Any form of discrimination, including on the basis of race, gender, religion, nationality, or sexual orientation
• Using the Platform for any unlawful purpose
• Attempting to reverse-engineer, scrape, or otherwise access the Platform other than through normal use

8. Chef & Culinary Professional Terms

Chefs and culinary professionals on the Culixur Platform operate as independent contractors, not as employees of Culixur or Pizzy Holdings. Culixur facilitates the connection between members and culinary professionals but is not a party to the direct service arrangement.

• Chefs are responsible for their own tax obligations arising from earnings on the Platform
• Chef earnings are disbursed according to the published split schedule following completion of quality review
• Disbursements may be held pending resolution of disputes, recording reviews, or compliance matters
• Chefs agree to maintain professional conduct standards, hygiene certifications, and any applicable food handler licences

9. Service Recordings

In accordance with our Quality Assurance programme, select services may be recorded by the culinary team for internal review purposes. Recordings are:

• Used solely for quality assurance, training, and compliance
• Accessible only to authorised Culixur personnel
• Retained for 90 days following review, unless flagged for a compliance matter
• Never shared publicly or with third parties except where required by law

10. Intellectual Property

• The Culixur name, logo, platform design, and all associated brand assets are the intellectual property of Pizzy Holdings
• Menus, recipes, and culinary concepts presented by individual chefs remain the intellectual property of those chefs
• You may not reproduce, distribute, or commercially exploit any Platform content without prior written consent

11. Disclaimers

The Platform is provided on an "as is" and "as available" basis. While we strive for excellence, Culixur does not warrant that the Platform will be uninterrupted, error-free, or entirely secure. Chef assignment timelines are targets, not guarantees.

Culixur makes no representations regarding the suitability of any particular chef for a specific service beyond what our matching process reasonably provides.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Culixur and Pizzy Holdings shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform or services.

Our total liability to you for any direct damages shall not exceed the total fees paid by you to Culixur in the three (3) months immediately preceding the event giving rise to the claim.

13. Dispute Resolution

1. Contact our concierge team at concierge@culixur.com within 30 days of the service date
2. If unresolved within 14 days, escalate to legal@culixur.com for formal review
3. Culixur's decision on disputes involving amounts under $500 is final
4. For larger claims, both parties agree to attempt good-faith mediation before initiating legal proceedings

14. Governing Law

These Terms are governed by and construed in accordance with the laws applicable to Pizzy Holdings' principal place of business. Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

15. Changes to These Terms

Culixur reserves the right to modify these Terms at any time. Material changes will be communicated via email with at least 30 days' notice before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must cancel your membership before the effective date.

16. Contact

• General: concierge@culixur.com
• Legal matters: legal@culixur.com